Privacy Policy
OfficialAstrology™ · www.officialastrology.com Effective: [DATE OF LAUNCH] · Version 0.1 (draft for legal review)
This policy explains what personal data we collect, why, how long we keep it, and the rights you have. It is written for customers in India under the Digital Personal Data Protection Act, 2023 and its Rules, the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
1. Who we are
OfficialAstrology™ is run by [COMPANY NAME], [REGISTERED ADDRESS], India (GSTIN [GSTIN]). In this policy "we" and "us" mean that company. We are the Data Fiduciary for your personal data.
Contact for anything about your data: lifeguide@officialastrology.com · +91 90344 43318.
OfficialAstrology™ is an independent astrology service. It is not affiliated with any government or religious body.
2. What we collect
| Data | When | Why |
|---|---|---|
| Name, gender | You enter birth details | To prepare your charts and reports; gender is used in kundli matching |
| Date, time and place of birth (with coordinates and time zone), how exact the time is | You enter birth details | To calculate your kundli. Without these we cannot provide the service |
| Birth details of family members (spouse, child, parent and others) | You add them to your account | To prepare reports you ask for about them (see section 6) |
| Email address and password (stored only as a secure hash) | You create an account | To sign you in and send you reports and service messages |
| Phone number (optional) | You give it to us | To contact you about an order or consultation |
| City where you live now (optional) | You choose it | To show local times, panchang and booking slots |
| Orders, the astrologer's reading, report files, messages with us | You use a paid service | To deliver the service, keep proof of delivery, and meet tax law |
| Payment details | You pay | Handled by the payment provider. We never see or store your card or UPI PIN — only the payment status and reference |
| Approximate location from your IP address | You visit the site | Only to suggest your local time and country. Looked up in our own database on our server; not shared and not used for your kundli |
| Technical logs (IP address, browser, pages, errors) | You visit the site | To keep the site secure and working. Kept for up to 90 days |
We do not collect government ID numbers, caste, religion, health records or financial account details, and we do not need them for any service. Please do not send them to us.
3. Why we use your data (purposes)
- To create your account and save your birth details once, so every service can use them.
- To calculate charts and prepare the reports and consultations you order.
- To send you service messages: order confirmation, delivery, the notice about your one correction, replies.
- To keep accounts, invoices and tax records as the law requires.
- To keep the site secure and stop misuse.
We do not sell your data, do not use it for advertising profiles, and do not send marketing messages unless you choose to receive them (you can stop them any time).
4. Your consent
We use your data on the basis of the consent you give when you create your account and submit birth details, and for purposes the law allows (for example keeping tax records). You can withdraw consent at any time by writing to lifeguide@officialastrology.com or using "Delete my account". Withdrawing consent does not affect work already done, but we will not be able to provide services that need your birth details.
5. Who can see your data
- Our astrologers (employees or contracted astrologers working under our agreements and this policy) see the birth details and order details they need to prepare your report. Two astrologers see a report: the one who writes it and the one who checks it.
- Service providers who process data for us, only as needed and under contract: our server / hosting provider ([HOSTING PROVIDER], servers in India), our email delivery service ([EMAIL PROVIDER]), and the payment gateway ([PAYMENT GATEWAY]) when you pay.
- Authorities, only when Indian law requires it.
We do not share your data with anyone else.
6. Data about other people
If you enter birth details of another person (for example your spouse, child or parent), you confirm that you are allowed to do so: the person has agreed, or you are their parent or lawful guardian. For a child under 18, only a parent or lawful guardian may enter the details. We use such data only for the reports you order about that person, and that person (or their guardian) may contact us to see, correct or delete it.
7. Where your data is stored
Your data is stored on servers located in India. Reports you download are on your own device.
8. How long we keep it
| Data | How long |
|---|---|
| Account and birth details | Until you delete them or close your account |
| Orders, invoices and payment records | As long as Indian tax law requires (currently up to 8 years), then deleted |
| Report files and readings | While your account is open, so you can download them again; deleted when you close your account (the invoice record stays as above) |
| Technical logs | Up to 90 days |
| Backups | Deleted data disappears from backups within 30 days |
9. Your rights
You can ask us to: - see the personal data we hold about you and how we use it; - correct or complete it (birth details: one correction at no charge within 24 hours of submitting, through your account; after that, write to us); - delete it (we delete everything except records the law makes us keep); - nominate a person to use these rights for you if you die or become unable to; - answer a complaint (see section 11).
Write to lifeguide@officialastrology.com from your account email. We reply within 7 days and complete the request within 30 days.
10. Security
Passwords are stored only as secure hashes. The site uses HTTPS. Access to customer data is limited to staff and astrologers who need it. Reports are digitally signed so changes can be detected. If a breach affects your data, we will inform you and the Data Protection Board of India as the law requires.
11. Grievance Officer
[GRIEVANCE OFFICER NAME], Grievance Officer, [COMPANY NAME], [REGISTERED ADDRESS] Email: lifeguide@officialastrology.com · Phone: +91 90344 43318 (Monday–Saturday, 10:00–18:00 IST)
We acknowledge complaints within 48 hours and resolve them within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.
12. Cookies
We use only the cookies the site needs to work: keeping you signed in, protecting forms against misuse, and remembering your language. We do not use advertising or tracking cookies, so we do not ask for cookie consent. If this ever changes, we will ask you first.
13. Children
Our services are for adults (18 and over). Children's birth details may be entered only by a parent or lawful guardian (section 6). We do not knowingly let children create accounts.
14. Changes
If we change this policy, we will show the new version here with its date and, for important changes, email you before they take effect.