Refund and Cancellation Policy
OfficialAstrology™ · www.officialastrology.com Effective: [DATE OF LAUNCH] · Version 0.1 (draft for legal review)
Our services are personal: an astrologer prepares each report for you by hand. This policy is designed to be fair to you and clear before you pay.
1. Reports (kundli, matching, muhurat, readings)
| Situation | What happens |
|---|---|
| You cancel before the astrologer starts your report | Full refund |
| You cancel after the astrologer has started | No refund, because the work is personal and already under way. You still receive the report |
| We miss the delivery time shown for the service by more than 2 working days | Your choice: full refund, or the report plus an extra service of the same value at no charge |
| The report has an error in our calculations or does not match the birth details you gave | Corrected report at no charge, or a full refund if we cannot correct it |
| You gave wrong birth details | One correction at no charge within 24 hours of submitting. Later changes need a new order |
| You disagree with the astrologer's interpretation | Not a reason for a refund (astrology does not guarantee outcomes), but please tell us. A senior astrologer will review your report |
You can see whether work has started on your order page ("Waiting" → "In progress" → "Checking" → "Delivered").
2. Consultations (phone / video)
| Situation | What happens |
|---|---|
| You cancel or reschedule more than 12 hours before the slot | New time at no charge, or a full refund |
| You cancel less than 12 hours before, or do not join within 10 minutes | No refund. One reschedule may be offered as a courtesy |
| The astrologer cannot attend or the call fails because of us | New time at no charge, or a full refund — your choice |
3. How refunds are paid
Refunds go back to the original payment method within 7 working days of approval. Your bank may take a few more days to show it. We do not charge any fee for refunds.
4. How to ask
Write to lifeguide@officialastrology.com from your account email with your Order ID, or use "Cancel order" on the order page while it is still "Waiting". We reply within 48 hours.
5. Your rights
This policy does not reduce any right you have under the Consumer Protection Act, 2019. Complaints: see our Terms of Service, section 12.